TERMS & CONDITIONS
Monkeyhomeplus.com (Operated by Hodee Production Limited)
Last Updated: 2026/04/01
1. Introduction
Welcome to Monkeyhomeplus.com, the online shopping platform of Monkey Home Plus. These Terms & Conditions govern your access to and use of our website and services. By accessing or using our website, placing an order, or redeeming products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
2. User Accounts & Eligibility
To make purchases or redeem items on our site, you may be required to register an account (e.g., via Facebook login). You agree to provide accurate and complete information and to keep your account credentials secure. You are responsible for all activities that occur under your account. Our services are intended for users who are at least 18 years of age or possess legal parental or guardian consent.
3. Products, Pricing
Product Descriptions: We strive to display product colors, features, and specifications as accurately as possible. However, we do not warrant that product descriptions are entirely accurate, complete, or error-free.
Pricing: All prices are subject to change without notice. We reserve the right to modify or discontinue any product at any time.
4. Orders and Payment
By placing an order, you are offering to purchase a product subject to these Terms. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse or cancel any order for any reason, including but not limited to product unavailability, errors in product or pricing information, or suspected fraud. All fiat money transactions are processed securely through our designated payment gateways.
5. Delivery and Pick-up
Delivery times may vary based on location and selected shipping methods. We are not responsible for any delays caused by courier services or customs clearance. If you select a designated pick-up point, you must collect your goods within the specified timeframe, otherwise, the order may be forfeited without a refund.
6. Returns and Refunds
Please refer to our specific "Pre-Purchased Goods Terms & Conditions" and Return Policy for detailed information regarding returns, exchanges, and refunds. Items redeemed using virtual points may be subject to different return conditions than items purchased with cash.
7. Intellectual Property
All content included on this website, such as text, graphics, logos, images, and software, is the property of Hodee Production Limited or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.
8. Limitation of Liability
To the maximum extent permitted by law, Hodee Production Limited and Monkey Home Plus shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from your use of, or inability to use, our website, products, or services.
9. Governing Law
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region (HKSAR). Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact our Customer Service team at:
Company: Hodee Production Limited
Email: CS@monkeyhomeplus.com
Phone/WhatsApp: +852 6813 4525